Falmouth Exeter Universities - Verature

Falmouth Exeter Universities

“Verature is a great system that is very intuitive, dynamic, and user-friendly. The system’s reporting capability provides increased visibility and control of all contractor visits across our multiple sites, ensuring contractors are working safely, with all work and visits approved and recorded.”

Mark Goff, Estates Business Manager , Falmouth Exeter Universities

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1,324
Total Visits*

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326
Approved Contractors*

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1,222
Completed Inductions*

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Why FX Plus moved from manual processes during COVID-19 to manage contractor compliance across their campus sites…

Managing the shared services at campus sites on behalf of Falmouth University and the University of Exeter, FX Plus needed implement a system that could help automate workflows and further enhancing the team’s ability to work digitally and remotely.

Before Verature…

FX Plus used manual processes to manage contractors on campus but identified the need to improve efficiency and productivity through digital change as they struggled to work remotely with the emergence of COVID-19.


  • Over reliant on manual and paper-based processes for contractor management.
  • External contractors working over multiple sites so need to improve and manage contractor compliance in the induction and booking-in process.
  • Need to increase the efficiency of the completion and upload of RAMS and permits associated with bookings.
  • Manual induction and booking-in process.
  • Need to increase and ensure compliance, security and safety on site.

With Verature…

A cloud-based system that provides the team with live information on all bookings across campus sites and produce contractor management reports and for data analysis.


  • A digital, cloud-based system that innovatively manages contractors signing on and off-site with the control and visibility of contractor visits across multiple campus sites, and complete compliance during the contractor onboarding and induction process.
  • Structured and a consistent approach across both campuses in the induction and booking-in process.
  • In the first quarter of the system being live, 90.49% of RAMS were approved more than 2 days in advance of the contractor visit on site.
  • Streamlined animated contractor induction video and automated online assessment process, requiring minimal input from campus staff, along with Kiosk Module ‘check-in’ function enables check-in and check-out of site simply and easily.
  • The ‘on site now’ report helps monitor contractor attendance on both campuses simultaneously, improving safety and security on site, with a detailed overview of work being completed. During the first six months of use, 593 contractor tradesperson Inductions and assessments completed, 152 companies set-up/verified and over 3,318 Contractor Visits were recorded within the system.

When FX Plus needed to replace manual processes and implement automation to help capture essential contractor information across multiple campus sites, they turned to Verature.

Falmouth Exeter Plus (FX Plus) manages the shared services at Penryn Campus and Falmouth Campuses on behalf of Falmouth University and the University of Exeter (UoE). They provide a comprehensive range of services and facilities to support Higher Education learning and living.

With external contractors working over multiple sites, the organisation required a contractor management solution that would provide a structured and a consistent approach across both campuses, to improve and manage contractor compliance in the induction and booking-in process. To increase and ensure compliance, security, and safety on site, FX Plus needed an efficient and effective management system, to manage contractor inductions, while capturing essential contractor and visitor booking information.

The development team at Verature have worked with the Projects and Estates team at FX Plus to deliver a new system to innovatively manage contractors signing on and off-site; enabling FX Plus to gain overall control and visibility of contractor visits across their various campus sites, ensuring complete compliance during the contractor onboarding and induction process. Previously over reliant on manual and paper-based processes for contractor management and aiming to digitalise the approach, FX Plus understood there was a need to increase the efficiency of the completion and upload of RAMS and permits associated with bookings.

With the newly automated Verature onboarding process, the FX Plus team managed to out-perform their initial 60-day target of successfully onboarding their first fifty key contractors onto the system, achieving this target within the first two weeks of the system Go-Live date. With refined RAMS, Permit and booking approval workflows, the Verature system provides an efficient, cost-effective, and convenient way of managing, monitoring, and auditing contractor bookings and visits on site, enabling FX Plus to gain the control, overview and automation required. In the first quarter of the system being live, 90.49% of RAMS associated with bookings were approved more than 2 days in advance of the contractor visit on site.

Working closely with the Verature team, FX Plus, Falmouth University and the University of Exeter, have now developed a streamlined animated contractor induction video, with an automated online assessment process, requiring minimal input from campus staff, until the arrival of contractors on-site. The management team have the ability to run reports on contractor bookings and visits at any time, with a user dashboard providing the live status of all companies set up in the system. During the first six months of the system being live, there have been 593 contractor tradesperson Inductions and assessments completed, 152 companies’ set-up/verified and over 3,318 Contractor Visits recorded within the system.

The organisation is now innovatively managing the signing in and out of contractors using the Verature Kiosk Module ‘check-in’ function. This functionality enables visitors and contractors to check-in and check-out of site simply and easily, by scanning QR codes (provided through automated booking emails) at iPads located in three locations across the campuses. The bookings module ‘on site now’ function assists in enabling management to then continually monitor contractor attendance on both campuses simultaneously, further improving safety and security on site, with a detailed overview of all work being completed.

“FX Plus identified a need to replace manual processes and implement a system that could help automate our workflows, further enhancing our team’s ability to work digitally and remotely, especially with the emergence of COVID-19. Verature is a great system that is very intuitive, dynamic, and user-friendly. The Verature kiosk check-in functionality has worked really well in our reception areas, providing a smooth contractor check-in and induction process. The system’s reporting capability provides increased visibility and control of all contractor visits across our multiple sites, ensuring contractors are working safely, with all work and visits approved and recorded.”

Mark Goff, Estates Business Manager , Falmouth Exeter Universities

“Since the go live of the Verature system earlier this year on the 12th of January 2020; The system has been a tremendous success and it has given us the ability to digitally receive and approve RAMS in advance of contractor attendance on campus. The system provides us with live information on all bookings across the two campuses, as well as enabling us to produce contractor management reports and data analysis.”

Georgie Fairweather, Estates Helpdesk Manager , Falmouth Exeter Universities

“The animated induction video has been extremely well received by all stakeholders, allowing our induction process to be efficient, remote and paperless. The induction process will enable us to manage our contractors safely and compliantly, clearly explaining organisational procedures, standards and requirements to all tradespersons and visitors checking-in on campus.”

Mark Goff, Estates Business Manager , Falmouth Exeter Universities

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